Information and tools to help guests keep their gaming within personal limits.
Lumen Lake Casino Resort operates under Finnish regulatory requirements. Gaming is limited to persons aged eighteen and over, identification is checked at the gaming floor entrance, and staff are trained to spot signs of problem play and to point guests towards available support.
At the host desk you can request:
All of these tools are free of charge and open to any guest on the gaming floor.
Guests who want to exclude themselves from the gaming floor for a defined period can arrange it at the host desk or through a written request to the property. Once an exclusion is active, entry to the gaming areas is refused for the stated duration, though overnight room stays remain possible unless the guest also requests a full property exclusion.
If you or someone you know needs help with gambling-related concerns, these national resources are available in Finland:
Peluri offers helpline and chat services, with information and support for problem gambling.
National crisis and counselling numbers are published on public health websites, and reception staff can also provide them.
International visitors may reach out to support services in their home country; our staff can help find the right numbers.
Spending more time or money than intended, chasing losses, borrowing to fund play, neglecting other responsibilities, or feeling anxiety about gaming are all common warning signs. An early conversation with a host or a support service can make a real difference.
Persons under eighteen are not permitted on the gaming floor, and identification is required. Guests are asked not to leave minors unsupervised in the building's public areas.
Printed materials are available at the gaming-floor entrances and at the host desk. Questions about responsible-gambling procedures can be sent to[email protected] or to reception.
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